Refund & Cancellation Policy

Last updated: September 5, 2026

We want you to be genuinely happy with Coretex Lead Dashboard. This policy explains exactly when and how you can get a refund.

1. 7-Day Money-Back Guarantee

If you are not satisfied with Coretex Lead Dashboard for any reason, you may request a full refund of your ₹499 payment within 7 calendar days of the date of purchase — no questions asked.

2. How to Request a Refund

Email hello@coretexcrm.com from the same email address you used to register, with:

• The subject line "Refund Request"; and
• Your registered email address and, if available, the payment ID or order ID from your Razorpay payment confirmation email.

We do not require a reason, but any feedback you choose to share helps us improve.

3. Processing Time

• We will confirm receipt of your refund request within 1–2 business days.
• Approved refunds are issued to your original payment method via Razorpay within 5–7 business days of approval. Depending on your bank or card issuer, it may take a few additional business days for the refund to reflect in your account/statement.
• We do not offer cash refunds or refunds to a different account/payment method than the one used for the original purchase.

4. After the 7-Day Window

Because Coretex Lead Dashboard is a one-time digital purchase granting lifetime access (not a recurring subscription), refund requests made after 7 calendar days from the date of purchase are generally not eligible, except in the cases described in Section 5 below.

5. Exceptions — Always Eligible

Regardless of the 7-day window, you are always entitled to a refund if:

• Duplicate payment: you were accidentally charged more than once for the same order (we will refund the duplicate charge(s) in full);
• Payment without access: your payment was successful but you were unable to create your account or access the dashboard due to a technical issue on our end, and we are unable to fix it within a reasonable time; or
• Unauthorized transaction: the payment was made without your authorization (subject to standard verification).

6. Non-Refundable Situations

We are not able to offer a refund where:

• The request is made more than 7 calendar days after purchase, other than the exceptions in Section 5;
• The account has been found to violate our Terms & Conditions (e.g. fraud, abuse, sharing access);
• You simply changed your mind after the 7-day window has passed.

7. Cancellation

Coretex Lead Dashboard is a one-time purchase, not a recurring subscription — there is no ongoing plan to "cancel," and you will not be billed again automatically. If you no longer wish to use the Service, you may simply stop using it, or request account deletion by emailing hello@coretexcrm.com (see our Privacy Policy, Section 11).

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes apply to purchases made after the updated policy is published; they do not reduce the rights you had at the time of your original purchase.

9. Contact Us

Questions about a refund? Email hello@coretexcrm.com — we typically respond within 1–2 business days.